Delivery

Delivery Terms: Russia and Belarus

We offer the following delivery terms:

  • Order Dispatch: Your order will be dispatched from Japan within 5-7 business days on average. The time frame may vary depending on the size of the order.
  • Pickup Points: Delivery will be made to the CDEK pickup point in the city you specified.
  • Tracking: Each order comes with a tracking number for online tracking in your personal account.
  • Customs Issues: For customs clearance, the customer must provide the recipient's passport details and TIN. In case of a delay at customs, the recipient is responsible for any duties.
  • Returns and Responsibility: In the event of a return due to the customer's actions, all costs will be borne by the customer.

Don't forget to clarify or update your contact details if they have changed after placing your order. We are always available and ready to assist 24/7!

Customs Tariffs for Russia and Belarus

Main Provisions:

  • EAEU Customs Limit: Parcels valued at up to 200 euros, including shipping and insurance, are exempt from customs duties. The goods must be intended for personal use.
  • Exceeding the Limit: For the amount exceeding 200 euros, a duty of 15% is charged. Example: for goods valued at 250 euros, the duty will be 15% on 50 euros (7.5 euros).

Changes since 2020:

  • Limit per Parcel: The customs limit applies to each individual parcel, allowing multiple parcels of 200 euros each to be shipped without incurring duties.

Weight Restrictions:

  • Weight Limit in 2024: The maximum weight of one parcel is 30 kg. Exceeding the weight will result in a duty.
  • Duty Calculation for Exceeding Weight: 15% of the excess value, but no less than 2 euros for each kilogram over the limit. For example, for a parcel weighing 40 kg with an excess of 10 kg, the duty will be 20 euros (2 euros per kg).

Return Policy

To initiate a return, please contact us via email at [email protected]

  1. Return Conditions: We accept products in their original packaging and undamaged within 3 days of receipt.
  2. Return Due to Our Error: If the return is due to our error, we will refund the full cost of the item and shipping or exchange the item.
  3. Return Initiated by the Customer: The cost of return shipping and any losses from damaged or opened products are the responsibility of the customer.

Special Conditions:

  • Unclaimed Packages: If a package is returned due to being unclaimed, the customer must pay for the reshipment.
  • Lost Package: In case of a lost package, please contact the postal service for official confirmation of the loss. We will initiate a search, and if insured, we will compensate for the loss.

Investigation Process

The investigation may take up to 3 months. We appreciate your patience and hope for the efficient work of postal services.

Packaging and Appearance:

Please note that manufacturers may change the packaging and design of their products. Our goal is to ensure the accuracy of the information on the website, but in case of discrepancies between the information on our website and the manufacturer's official website, we recommend relying on the manufacturer's information.

We are available for contact 24/7. We hope your shopping experience with us is pleasant and convenient.